Customer Service & Support

 

With a corporate customer training portal your organisation can significantly differentiate itself from your competitors. An automated learning management system is perfect for organisations with limited support resources or a large number of products to support. The portal will provide customers with a means of accessing training and support material, 24/7 from any location.

 

Assign courses based on customer type or products purchased and get your customers up-and-running quickly – reducing frustration and downtime.

 

Reduce the number of support calls by providing your customers with a library of training courses to access at their convenience; customers can support themselves by sourcing the relevant solution. This is particularly useful for IT or software organisations to reduce the number of incoming support calls and associated costs.

 

By increasing a customer’s knowledge of the functions of your system or product you will ensure a greater level of comfort. Moving to another system or product will become more of a difficult decision. Increased knowledge will also decrease user frustration and enhance the user-experience.

 

Cobent’s learning solutions allow an organisation to quickly create training material to rollout to its customers. The system will also allow the organisation to track, manage and report on training, such as the frequency and popularity of accessed material.

 

A customer service portal will extend the service and support offer and differentiate you from competitors.