Training and Support

Cobent delivers training packages for all products and solutions offered. Leverage our training services to shorten learning curves and ensure faster and wider user adoption. Training is available live on-site or live online and covers many aspects of administrator, manager or user levels. Customised training services such as ‘train-the-trainer’ are also available.

Cobent is dedicated to providing excellent customer support. As part of our integrated Prince 2 project management approach, we have an online support management system that provides centralised control over our support and technical communication processes.

Our professional and friendly support teams are readily available to help with simple ‘how-to’ questions, technical questions or just to provide advice on how best to optimise use of the system.

Our support services include:

Assigned Account Manager
Dedicated personnel are assigned to our clients. Coupled with the use of our management systems, our Account Managers provide personal and professional support and advice every time.

24/7 Customer Support Service
Cobent supply systems to UK, European and USA based organisations and as a result provide a 24/7 Customer Support Service for quality service regardless of time-zone or location.

Email – Online Support
For ease and flexibility, support queries can be submitted via email and are automatically logged and tracked through our support management system.

First Line Support Training
We train administrative users and client internal help desks to supply your users with first-line support, saving you time and money.

Customised Support Packages
We understand that different organisations have different support requirements and can provide customised support service packages.

If you have any questions regarding our training and support services please feel free to contact us on +44 (0) 208 973 4092 or info@cobent.com

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Training and Support

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