London, UK - Cobent has won a major new account for its cost-effective, high functionality e-learning solution, Cobent LCMS. Ventura, one of the UK’s largest contact centre outsourcers, will be using Cobent’s flexible e-learning software to train its staff and keep them updated on clients’ products, services and policies.
Howard Sears, Cobent’s managing director, said: ‘We are really pleased to be working with Ventura. This is an exciting development in this sector for us and one we’re keen to develop further. Ventura is a market leader in what they do and we’re delighted they’ve selected Cobent LCMS as their e-learning solution.’
Ventura delivers outsourced customer services for organisations through teams of specialist staff in the UK and offshore via multi-channel contact centres.
Commenting on the deal, Ventura’s IT Director, Rob Shaw, said: ‘Our people are our key asset. Technology is important as an enabler and we see Cobent's e-learning product as an important new element of our operation. Cobent LCMS™ is the perfect tool to help our operators stay focused on our clients – and their customers.’
With five high-tech sites in the UK and a 1,500-operator site in India , which opened in June 2005, Ventura handles 60 million multi-channel customer contacts a year. Cobent LCMS ensures that the operators handling those contacts have best-in-class learning and knowledge-sharing resources literally at their fingertips.
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About Cobent:
Cobent, a leader in web-based training management solutions, drives business success through e-learning. Based in Oxfordshire, UK, Cobent provides solutions for e-learning and training across the entire range of international blue-chip companies, fast-growth start-ups, and public sector organisations.
Cobent enables its customers to achieve regulatory compliance and knowledge management across the entire organisation, empowering them to create rich, compelling e-learning content quickly and cost-effectively.
Creating reports that are compliance-ready at the outset, Cobent delivers the market’s most reliable, flexible, and compliant solution for distributing organisation-wide learning via the web. Cobent works with organisations in the life sciences, government, financial services, education, retail and call centre sectors. Cobent’s customer base includes Orange, AOL UK, Genpharm, Dover District Council.