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Retail & Consumer
Retail and consumer organizations operate under pressures of a widely distributed workforce facing customer service challenges, sales and marketing knowledge gaps, extreme competition, high turn-over and razor thin margins. Additionally, retail and consumer operations face a higher than average risk of legal exposure to compliance issues related to consumer complaints and internal HR claims.
Cobent solutions help retail and consumer sales organizations address these challenges:
- Author, deliver and track competencies for product, policy, procedure knowledge and training
- Consistency in knowledge delivering via e-learning across distributed sales, operations, customer service, supplier and partner channels
- Career planning, performance review and surveying tools
- Ensure policies are followed and procedures automated via custom forms
- Create, deliver and validate the completion of employee on-boarding workplace safety and compliance training
To learn more, contact us by calling +44 (0) 1932 268 349 or email firstname.lastname@example.org.
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